**Frequently Asked Questions (FAQ)**
1. **Airport Transfers:**
– Q: Do you provide airport transfers?
– A: Yes, we arrange airport transfers. Please contact us for further information and to arrange your transfer.
– Q: Does the Riad have a pool or spa?
– A: We don’t have a pool or spa on-site, but we can help you book these services at the best addresses in Marrakech.
3. **Restaurant Reservations:**
– Q: Can I dine at your restaurant without a prior reservation?
– A: We operate our restaurant by prior reservation, starting from groups of four or more guests.
4. **Guest Requirements:**
– Q: Is a wedding certificate required for all guests?
– A: A wedding certificate is only obligatory for guests holding Moroccan pieces of identity, as per Moroccan law.
5. **Alcohol Policy:**
– Q: Do you serve alcohol in the Riad?
– A: No, we do not serve alcohol in the Riad.
6. **Breakfast Details:**
– Q: What time is breakfast served?
– A: Moroccan breakfast is served from 08:15 to 11:00 AM, and it changes daily over a week.
– Q: Is the Riad accessible by car?
– A: The Riad is not accessible by car.
8. **Wheelchair Accessibility:**
– Q: Do you provide wheelchairs for people with disabilities?
– A: Yes, we offer free wheelchairs upon prior reservation.
– Q: What are the check-in and check-out times?
– A: Check-in is at 14:30, and check-out is at 12:00. Early and late check-out are subject to availability; please contact our reception for more information.
10. **24/7 Assistance:**
– Q: Is there always staff available in the Riad?
– A: Yes, at least one staff member is available around the clock.
11. **Activities and Excursions:**
– Q: Can I book activities and excursions through the Riad?
– A: Yes, you can book all your activities, including balloon rides, camel rides, quad biking, and more with us. We offer special prices for guests staying with us.
12. **Room Cleaning:**
– Q: Is there daily room cleaning?
– A: Yes, we provide daily room cleaning.
13. **In-Room Dining:**
– Q: Can I have breakfast served in my room?
– A: Breakfast isn’t served in the rooms.
14. **Smoking Policy:**
– Q: Is smoking allowed in the Riad rooms?
– A: Smoking in the rooms is forbidden. Guests can smoke in designated areas, like the terrace, which is always open. Fines may be applicable for smoking violations.
15. **Takeaway Breakfast:**
– Q: Can I get a takeaway breakfast if I need to leave early?
– A: For guests leaving starting from 6 AM, we can prepare a breakfast to go upon request the day before departure.
16. **Languages Spoken:**
– Q: What languages do your receptionists speak?
– A: Our receptionists are fluent in Spanish, English, French, and Arabic.
17. **Visitors Policy:**
– Q: Can I have visitors who aren’t staying overnight?
– A: Only registered guests are allowed to stay overnight in the Riad. Guests’ friends are welcome for visits upon informing the reception.
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